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Policies & Shipping

Welcome to PromisePottery! All Promise Pottery is hand-formed from smooth white clay, glazed and fired twice. Suitable for every day use and beautiful enough for special occasions. All pieces pictured are ready for immediate shipping, except when noted as a "Made to Order" item. Thank you for stopping by, enjoy your visit!  


Payment

Payment is accepted through PayPal only at this time. 


Shipping

Please note that a custom item will require approx. 3 weeks to be prepared for shipping. 


All items are shipped via USPS First Class or Priority Mail. First Class Mail is used when your order weighs less than one pound. If you order multiple items and your order weighs more than one pound, we will ship via Priority Mail. In most cases your order will require 3-5 days to be received once shipped. You will receive a shipping notification with package tracking when your item has been shipped. 


International orders are shipped via First Class Mail International. Your order may require 4 or more weeks to be received. Many factors can influence the shipping time such as your location, the time of year, and a brief stop through customs.
Additional customs charges, fees or taxes may be due when your package is received. These charges are your responsibility and are decided by the receiving country where you live. As we do not know what each country requires as far as taxes and fees, they are not included in the price of shipping.  

If you are unsure what your country requires as far as customs fees and taxes, please contact your local post office for more information before you place your order.


Refunds & Exchanges

We do not accept returns.

Please contact us if you have any questions or concerns regarding your order via the "Contact" page.


Additional Policies & FAQs

If you would like to cancel your order, please contact us as soon as possible. We begin production on our custom items right away.  

A custom order requires a minimum of 2 weeks to prepare for shipping. Sometimes we require 3 weeks. Our gifts are prepared in the order that they are received.


If you require your order to be RUSHED, we now offer RUSH order service. You can purchase the RUSH order listing, along with the item that you would like for us to make. The RUSH order listing insures that your order will ship 5-7 days from the date of purchase and we will upgrade your shipping to Priority Mail (2-3 day shipping).

Rush order service is only available to our US customers.